Personalized/Custom items are final sale and cannot be cancelled, modified, returned or refunded after order has been placed. Personalization is subject to approval.
Refunds / Exchanges
Due to increase volume and the impact of COVID-19, return/exchange processing is delayed. For employee safety, we hold items for 24 hours before processing any return, and refunds should be expected 10-14 days after the return process is complete.
If you are not satisfied with your order, or you would like to exchange your item; please use the Return/Exchange portal to send a return/exchange request within 30 days of receipt.
Be sure to submit your return/exchange request before sending the item(s) back, and do not forget to get a tracking number, so you can track when we receive it.
Returns must be in original condition, and unworn/unused. Your return item(s) will be inspected upon arrival before your refund is processed.
It can take up to 10-14 business days for us to receive and process your return. Once processed, your refund can take from 2 to 7 business days to reflect on your account statement.
If the product is found to be defective, shipping fees will apply and/or a partial refund may be issued.
Clearance items are final sale.
To cancel an order, please contact our customer service through TheMiamiHEATStore@heat.COM as soon as possible. Please note, once your tracking number has been created, we are unable to cancel your order. If your order has shipped, we will refund your payment as soon as we receive the item(s) back from you and process them at our warehouse.
Original shipping charges are not included in the refunded price.
Any product that is returned without a promotional item(s) that was included with the original transaction (e.g., buy a Jersey, receive a free $10 gift card or buy a Jersey, receive a free 8x10 player photo) will have the value of the promotional item deducted from the refund amount.
WE ARE NOT RESPONSIBLE FOR THE ACCEPTANCE, SAFEKEEPING AND/ OR RETURN OF ANY ITEMS THAT YOU SHIP TO US IN ERROR (I.E., ITEMS THAT WERE NOT PURCHASED ON OUR SITE) ("ERRONEOUS RETURN").
If you have any further questions contact us at:
1-877-HEAT-2-GO / 1-877-432-8246, Monday through Friday 10 AM - 4 PM EST or e-mail us at TheMiamiHEATStore@heat.com.
Thank you for your order!
Let’s Go Heat!