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    If you are not satisfied with your order, please send the item(s) back to the Miami HEAT Store within 30 days of receipt. In the package, please include a note stating your desired action as well as the original copy of the receipt. Please make note of the tracking number from the package for your reference. If you were sent a damaged or defective item or if we sent you an incorrect item, we can either replace it or issue a refund for any applicable shipping.

    Please note: Personalized items cannot be returned for any reason except product defect. 

    If, for any reason, you would like to exchange a product you purchased through the Miami HEAT Store for another product, please send the item back with a note of desired action. If you desire to exchange an item for a more expensive one please include that in your note, as well as the credit card number and expiration date that you would like the remainder of the bill to be charged to. With all exchanges you will be charged for the cost to reship the item to you. A new receipt is provided for all exchanges. Exchanges will only be accepted within 30 days of receipt.


    Instructions for Returns/Exchanges to our Online Customer Service Center

    1. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please request delivery confirmation. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
    2. After you ship back the merchandise please call us at (786)777-3012 with the tracking or confirmation number. You can also email us at themiamiheatstore@heat.com with the tracking or confirmation number. Please be sure to include the return authorization number and completely filled out Return/Exchange Form.
    3. Please send all your returns/exchanges to:

    Miami HEAT Store
    Customer Service Department
    601 Biscayne Blvd
    Miami FL, 33132


    Promotional Items

    Any product that is returned without a promotional item(s) that was included with the original transaction (e.g., buy a Jersey, receive a free $10 gift card or buy a Jersey, receive a free 8x10 player photo) will have the value of the promotional item deducted from the refund amount.

    If you have any further questions contact us at:
    (786)777-3012, Monday through Friday 10 AM - 4 PM EST or e-mail us at TheMiamiHEATStore@heat.com.

    Thank you for your order!

    Lets Go Heat!