What is the address of the Miami HEAT Store? 

Our main store is located at:

AmericanAirlines Arena
601 Biscayne Blvd.
Miami, FL 33132 

You can find address information for our other locations here:  LOCATIONS 

What forms of payment do you accept?

We accept American Express, MasterCard, Visa, Discover, Amazon pay and PayPal. All online orders paid by credit card are processed on a secure server. Please be sure to provide the exact billing address and telephone number that your credit card company has on file for you. Incorrect information will cause your order to either be delayed in processing or potentially be flagged as fraud via our NOFRAUD Alert service.  You can be confident that your personal and account information is secure at TheMiamiHEATStore.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. 

When will my credit card be charged?

Your credit card will be charged immediately after you place your order on the Miami HEAT Store. If you have any concerns on this process, please contact us at TheMiamiHEATStore@heat.com

Where do I apply my promotion and discount codes?

TheMiamiHEATStore.com occasionally offers online discounts. Only one (1) discount code per order will be honored, and we reserve the right to reject any code at our discretion. 
Promotion or Discount Codes can be entered during the checkout process [see picture below]. This code is usually for a percentage (%) off your total purchase or for a particular item. It can also include Buy One, Get One 1/2 off, free shipping and/or other similar sales.

How is my order acknowledged?

Once you have placed an order for products, we will send you an order acknowledgement email with a detailed list of what you have on order. This is not an order confirmation or acceptance from The Miami HEAT Store. Orders are only deemed accepted by The Miami HEAT Store upon shipment to you. 

Why was my order cancelled?

On rare occasions, some orders or parts of an order are cancelled by our system for various reasons. Some reasons may include:

    • Item(s) not available.
    • Unable to process your payment information.
    • Product information is invalid.
    • Cannot ship to address provided.
    • Duplicate order was placed.
    • Cancelled due to a customer request.
    • Product pricing was incorrectly advertised, displayed, or calculated.
    • A processing or other technical error occurred while processing your order.
    • NOFRAUD Alert – a flagged order which is flagged as potentially fraudulent.
Note:  Pricing errors may occur on this site.  The Miami HEAT Store reserves the right to cancel any orders containing pricing errors or if the ordered product has become unavailable, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from The Miami HEAT Store. The Miami HEAT Store may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.   
If your order is cancelled, you will receive a notice regarding your order via e-mail detailing the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products you can reorder on our website, or please contact us at (786)777-3012,  1-877-HEAT-2-GO / 877-432-8246 or TheMiamiHEATStore@heat.com.

How can you contact us?

You can reach us by online chat, by email at TheMiamiHEATStore@heat.com or call us at 1-877-HEAT-2-GO / 1-877-432-8246 (outside of South Florida).  Customer Service hours of operation are Monday thru Friday, 10am - 4pm Eastern Standard Time. 

Can I change the shipping address on my order?

A shipping address cannot be modified once the order has been placed.  You will need to reach out to customer service by online chat or by email at TheMiamiHEATStore@heat.com  and advise them to cancel your order. Once the order has been cancelled you may place a new one. 

How long does it take to process an order?

In most cases, all orders are processed within 5 Business days.  During heavy peak promotions, it may take up to 7 Business days.  This process includes fulfilling and packing the item(s) to get them ready for shipment. 

How long does it take to receive an order?

After the initial processing time, it depends on your selected shipment method.  For details please visiting the shipping link here:  SHIPPING

How do I exchange/return an order?

If you are not satisfied with your order, or you would like to exchange your item; please use the Return/Exchange form provided to send the item(s) back to the Miami HEAT Store within 30 days of receipt.  For additional details on that process you go to the link here:  RETURNS/EXCHANGES 

How many days does it take to process an exchange?

It will take 3-5 business days after package has been delivered to us to process the exchange.  This process includes fulfilling and packing the item(s) to get them ready for shipment.  The shipment time depends on your location and shipment method. 

Never received my package, what do I do?

We encourage all our customers to register for FedEx Delivery Manager.  This is a solution that gives residential package recipients more control over their deliveries, and allows them to receive alerts, request hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold.  If your scheduled delivery is lost, undelivered or missing, you have 5 business days from date of scheduled shipment to contact us and we will start the claim process for you.  If that timeline is exceeded, you must start the trace/claim process with FedEx here: TRACE/CLAIM 

I am missing items within my package, what do i do?

If you're missing items in your package, you have 5 business days from date of scheduled shipment to contact us, so we can send you the missing merchandise.

How long does the FedEx Claim process take?

Every case is handled individually and varies depending on the investigation.  Ultimately the claim process may take up to 45 Business Days to be resolved. 

Accessibility

The Miami HEAT is committed to the compliance with the Americans with Disabilities Act.  As part of our ongoing commitment, we are working to constantly improve our website to make it as accessible as possible.  If you have any questions about the accessibility of the website, or if you have suggestions on how we might improve the accessibility of the website, please email  TheMiamiHEATStore@heat.com.

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