What is the address of the Miami HEAT Store?

AmericanAirlines Arena
601 Biscayne Blvd.
Miami, FL 33132

How can you contact us?
Call us at 1-877-HEAT-2-GO / 1-877-432-8246 (outside of South Florida) or by email at TheMiamiHEATStore@heat.com. Hours of operation are Monday - Friday, 10am - 4pm.

Can I change the shipping address on my order? 
The shipping address cannot be changed after an order is placed. Please cancel your order on TheMiamiHEATStore@heat.com and place it again. Please call us if you're unable to cancel your order.

How long will it take to receive my order?
All orders will take approximately 5 - 10 business days for delivery. Expedited shipping is available upon request. If you would like expedited shipping, please contact us by phone at (786)777-3012 or 1-877-HEAT-2-GO / 1-877-432-8246.

Orders will be pending (Order Confirmed) until shipped. You have 10 days from date of shipment to file a claim for lost or undelivered packages. If, for some reason, your package was sent back to us, you will be charged a $10 processing fee.

How many days does it take for an exchange to be shipped?

3-5 business days after package has been delivered to us.

What payment methods do you accept?

We accept American Express, MasterCard, Visa, Discover, Amazon pay and PayPal for internet orders. All online orders paid by credit card are processed on a secure server.

Please be sure to provide the exact billing address and telephone number that your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

You can be confident that your personal and account information is secure at TheMiamiHEATStore.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information.

When will my credit card be charged?
Your credit card will be charged after you place your order on the Miami HEAT Store. If you have any further questions regarding this concern, please contact us at TheMiamiHEATStore@heat.com.

Where do I apply my promotion and discount codes?
TheMiamiHEATStore.com occasionally offers online discounts. Only one (1) discount code per order will be honored, and we reserve the right to reject any code at our discretion.

Promotion or Discount Code can be entered during the checkout process (see picture below). This code is usually for a percentage (%) off your total purchase or for a particular item. This code can also include Buy One, Get One 1/2 off, free shipping and other similar sales.

Why was my order cancelled?
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available.
  • Unable to process your payment information.
  • Product information is invalid.
  • Cannot ship to address provided.
  • Duplicate order was placed.
  • Cancelled due to a customer request.
  • Product pricing was incorrectly advertised, displayed, or calculated.
  • A processing or other technical error occurred while processing your order.

  • Prices and availability are subject to change without notice. Once you have placed an order for products, we will send you an order acknowledgement by email setting out what you have ordered. This is not an order confirmation or acceptance from The Miami HEAT Store. Orders are deemed accepted by The Miami HEAT Store only upon shipment to you. Pricing errors may occur on this site. The Miami HEAT Store reserves the right to cancel any orders containing pricing errors or if the ordered product has become unavailable, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from The Miami HEAT Store. The Miami HEAT Store may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.

    If your order is cancelled, you will receive a notice regarding your order via e-mail detailing the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products you can reorder on our website, or please contact us at (786)777-3012,  1-877-HEAT-2-GO / 877-432-8246 or TheMiamiHEATStore@heat.com. 

    The Miami HEAT is committed to the compliance with the Americans with Disabilities Act.  As part of our ongoing commitment, we are working to constantly improve our website to make it as accessible as possible.  If you have any questions about the accessibility of the website, or if you have suggestions on how we might improve the accessibility of the website, please email  TheMiamiHEATStore@heat.com.


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