HOW ON-DEMAND DELIVERY WORKS:
- Shop online via TheMiamiHEATStore.com as usual. Add eligible items to your shopping cart and select “DoorDash” as your shipping method.
- Once you’ve confirmed the items in your cart are eligible and have entered your postal code, continue the check-out process by entering your billing and shipping information.
- After your order is placed, we’ll send you an order confirmation via email. If you’ve opted in, you’ll also receive text message notifications which will allow you to track your order in real time.
- By when do I need to place my order to guarantee same-day delivery?
Orders placed before 2:30pm ET will be delivered the same day.
Orders placed after 2:30pm ET will be delivered the next day.
*Same-day delivery is currently not available during weekend hours
- How do I know if an item is not eligible for on-demand delivery?
All products on pre-order are NOT eligible for on-demand delivery. Reference this collection for ineligible items: https://www.themiamiheatstore.com/collections/not-eligible-for-on-demand-delivery. You can confirm your item is eligible in the product description.
- Is on-demand delivery available everywhere?
On-demand delivery is only available within a 15-mile radius of FTX Arena, located at 601 Biscayne Blvd, Miami, FL 33132. Enter your zip code prior to checking out to confirm you meet distance requirements.
- How much does on-demand delivery cost?
Shipping costs for on-demand delivery vary by zip code. You’ll be able to see your shipping price within the total amount prior to placing your order.
- What happens if I place an order after 3pm on a Friday?
As of now, we do not offer on-demand delivery on Saturday and Sunday. If you place an order after 2:30pm ET on a Friday, you will receive your order the next Monday.
- Can I change my shipping address after an order is placed?
A shipping address cannot be modified once an order has been placed. You’ll need to reach out to our customer support team and advise them of the issue. Once order has been cancelled, you may place a new one.
- Why was my ordered cancelled?
Your order may have been cancelled due to ineligible items, or items that are no longer in-stock. If your order was cancelled without an explanation, please reach out to TheMiamiHEATStore@HEAT.COM for additional assistance. We apologize for any inconvenience due to order cancellations.
- I’m missing items within my package—what do I do?
If items are missing within your package, please let us know as soon as possible by contacting our customer support team at TheMiamiHEATStore@HEAT.COM within 3 business days of your order delivery.
- How do I exchange/return an order?
If you are not satisfied with your order or you would like to exchange your item, please use the ‘return/exchange’ form provided on your order confirmation email. If you need any additional assistance, please contact TheMiamiHEATStore@HEAT.COM.
- Who can I contact if I have a question or if there is a problem with my order?
Our customer support team is ready to assist via TheMiamiHEATStore@HEAT.COM or chat.
Customer Service hours of operation are Monday thru Friday, 10am - 4pm Eastern Standard Time.