OUR RESPONSE TO COVID-19

November 23rd, 2020:

As a result of the impact of COVID19, the customer service phones will not be in service.

The Miami HEAT customer service team will be available to assist you via TheMiamiHEATStore@HEAT.com  or chat.

Customer Service hours of operation are Monday thru Friday, 10am - 4pm Eastern Standard Time.

The customer service department will be closed 11/26-11/27 for Thanksgiving. We will be back online at 10 AM on 11/30 to respond to your chats and emails.

 

November 9th, 2020:

Due to increase volume and the impact of COVID-19, return/exchange processing is delayed. For employee safety, we hold items for 24 hours before processing any return, and refunds should be expected 7-10 days after the return process is complete.

October 5th, 2020:

Please be aware that due to high volume of orders, and COVID-19 safety procedures, orders have an estimated processing time of 7-10 business days.

September 8, 2020:

The New Era HEAT Store by the Bay opens.

Store Hours:

Monday-Friday:

10am-4pm

Let’s Shop Smart

  • Masks must be worn in stores
  • Sanitize your hands upon entering
  • Consider using contactless payment

 

July 20,2020:

Pembroke Lakes and Dolphin mall have reopened.

Let’s Shop Smart

  • Masks must be worn in stores
  • Sanitize your hands upon entering
  • Consider using contactless payment

Store Hours:
Dolphin Mall

Mon-Sat: 
11:00am - 7:00pm
Sunday: 
11:00am - 6:00pm

Pembroke Lakes Mall
Mon-Sat: 
11:00am - 7:00pm
Sunday: 
Noon - 6:00pm

Miami International Airport
Mon-Sun: 
9:00am - 6:00pm

AmericanAirlines Arena
Temporarily Closed

 

April 16th, 2020:

The fight to defeat COVID-19 is one that will only be won together. The Miami HEAT store and Refried Apparel are partnering together to turn $100k in unsold jerseys into over 7,000 masks to be donated to local medical facilities in need. Read more

April 6th, 2020:

The Miami HEAT has launched an online COVID-19 Resource Center, which provides various links to services, assistance and discounts being offered by the Miami HEAT family of corporate partners. The COVID-19 Resource Center can be accessed by clicking here (HEAT.com/ResourceCenter).

March 16th, 2020:

In an effort to protect the safety of our community, our physical stores at , Miami International Airport, and AmericanAirlines Arena will be temporarily closed.

Our online store will remain open, and the customer service team will be available to assist you via TheMiamiHEATStore@HEAT.COM or chat, Monday thru Friday, from 10 AM to 4 PM EST. 

We appreciate your support during this unprecedented situation.

SUCCESSFULLY ADDED TO CART

VIEW CART Continue Shopping
x