OUR RESPONSE TO COVID-19

September 8, 2020:

The New Era HEAT Store by the Bay opens.

Store Hours:

Monday-Friday:

10am-4pm

Let’s Shop Smart

  • Masks must be worn in stores
  • Sanitize your hands upon entering
  • Consider using contactless payment

August 10, 2020:

The Miami HEAT customer service team will be available to assist you via TheMiamiHEATStore@HEAT.com  or chat.

As a result of the impact of COVID19, the Miami HEAT offices are closed and the customer service phones will not be in service.

Customer Service hours of operation are Monday thru Friday, 10am - 4pm Eastern Standard Time.

July 20,2020:

Pembroke Lakes and Dolphin mall have reopened.

Let’s Shop Smart

  • Masks must be worn in stores
  • Sanitize your hands upon entering
  • Consider using contactless payment

Store Hours:
Dolphin Mall

Mon-Sat: 
11:00am - 7:00pm
Sunday: 
11:00am - 6:00pm

Pembroke Lakes Mall
Mon-Sat: 
11:00am - 7:00pm
Sunday: 
Noon - 6:00pm

Miami International Airport
Mon-Sun: 
9:00am - 6:00pm

AmericanAirlines Arena
Temporarily Closed

 

April 16th, 2020:

The fight to defeat COVID-19 is one that will only be won together. The Miami HEAT store and Refried Apparel are partnering together to turn $100k in unsold jerseys into over 7,000 masks to be donated to local medical facilities in need. Read more

April 6th, 2020:

The Miami HEAT has launched an online COVID-19 Resource Center, which provides various links to services, assistance and discounts being offered by the Miami HEAT family of corporate partners. The COVID-19 Resource Center can be accessed by clicking here (HEAT.com/ResourceCenter).

March 16th, 2020:

In an effort to protect the safety of our community, our physical stores at , Miami International Airport, and AmericanAirlines Arena will be temporarily closed.

Our online store will remain open, and the customer service team will be available to assist you via TheMiamiHEATStore@HEAT.COM or chat, Monday thru Friday, from 10 AM to 4 PM EST. 

We appreciate your support during this unprecedented situation.

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