FAQ
What is the address of the Miami HEAT Store?
Our main store is located at:
Kaseya Center
601 Biscayne Blvd.
Miami, FL 33132
What forms of payment do you accept?
We accept American Express, MasterCard, Visa, Discover, Amazon pay and PayPal. All online orders paid by credit card are processed on a secure server. Please be sure to provide the exact billing address and telephone number that your credit card company has on file for you. Incorrect information will cause your order to either be delayed in processing or potentially be flagged as fraud via our NOFRAUD Alert service. You can be confident that your personal and account information is secure at MiamiHEATStore.com. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information.
When will my credit card be charged?
Your credit card will be charged immediately after you place your order on the Miami HEAT Store. If you have any concerns on this process, please contact us at MiamiHEATStore@heat.com.
Where do I apply my promotion and discount codes?
How is my order acknowledged?
Once you have placed an order for products, we will send you an order acknowledgement email with a detailed list of what you have on order. This is not an order confirmation or acceptance from The Miami HEAT Store. Orders are only deemed accepted by The Miami HEAT Store upon shipment to you.
Why was my order cancelled?
On rare occasions, some orders or parts of an order are cancelled by our system for various reasons. Some reasons may include:
- Item(s) not available.
- Unable to process your payment information.
- Product information is invalid.
- Cannot ship to address provided.
- Duplicate order was placed.
- Cancelled due to a customer request.
- Product pricing was incorrectly advertised, displayed, or calculated.
- A processing or other technical error occurred while processing your order.
- NOFRAUD Alert – a flagged order which is flagged as potentially fraudulent.
- We have the right to cancel any personalized/custom jersey order
How can you contact us?
Our online store will remain open, and the customer service team will be available to assist you via MiamiHEATStore@HEAT.COM or chat.
Customer Service hours of operation are Monday thru Friday, 10am - 4pm Eastern Standard Time.
Can I change the shipping address on my order?
A shipping address cannot be modified once the order has been placed. You will need to reach out to customer service by online chat or by email at MiamiHEATStore@heat.com and advise them to cancel your order. Once the order has been cancelled you may place a new one.
How long does it take to process an order?
In most cases, all orders are processed within 3 Business days. During heavy peak promotions, it may take up to 5 Business days. This process includes fulfilling and packing the item(s) to get them ready for shipment.
How long does it take to receive an order?
After the initial processing time, it depends on your selected shipment method. For details please visiting the shipping link here: SHIPPING
How do I exchange/return an order?
If you are not satisfied with your order, or you would like to exchange your item; please use the Return/Exchange portal to submit your return/exchange request within 30 days of receipt. For additional details on that process you go to the link here: SUBMIT YOUR RETURN/EXCHANGE REQUEST ON OUR RETURN PORTAL
How many days does it take to process an exchange?
It will take 3-5 business days after package has been delivered to us to process the exchange. This process includes fulfilling and packing the item(s) to get them ready for shipment. The shipment time depends on your location and shipment method.
Never received my package, what do I do?
We encourage all our customers to checkout using Route package insurance or register for FedEx Delivery Manager. This is a solution that gives residential package recipients more control over their deliveries, and allows them to receive alerts, request hold for pickup at a convenient location, sign for packages online, provide delivery instructions, and request a vacation hold. Order issues for packages presumed to be lost by the carrier (where the status is not "delivered") must be filed no sooner than 7 days after the scheduled delivery date for United States domestic shipments. If that timeline is exceeded, you must start the trace/claim process with FedEx here: TRACE/CLAIM. If you selected Route, file a claim here: File A Claim.
Missing or incorrect items within my package, what do i do?
If items are missing or incorrect from your package, you have 3 business days from package delivery date to contact us. Please get in touch with us as soon as possible, e-mail us at MiamiHEATStore@heat.com. We'll be available to assist you Monday thru Friday, from 10am to 4pm EST.
Accessibility
The Miami HEAT is committed to the compliance with the Americans with Disabilities Act. As part of our ongoing commitment, we are working to constantly improve our website to make it as accessible as possible. If you have any questions about the accessibility of the website, or if you have suggestions on how we might improve the accessibility of the website, please email MiamiHEATStore@heat.com.
What is On-Demand delivery?
For more information on On-Demand delivery powered by DoorDash, please visit www.miamiheatstore.com/doordash
